Last reviewed: 22 July 2026.
If a standard product bought online is no longer required, tell us within 14 days of receiving it to exercise your right to cancel. Then return it within 14 days of telling us. Contact info@warningsignage.co.uk before sending anything so the correct return address and instructions can be provided.
Condition and return cost
You may inspect a product as you would in a shop. A deduction may be made if handling has reduced its value. Unless the item is faulty, incorrect or not as described, the customer normally pays the return cost. The standard outbound delivery cost is refunded where consumer cancellation rules require it.
Custom-made and personalised signs
The change-of-mind cancellation right does not normally apply to goods made to the customer’s specification or clearly personalised. This does not affect rights where a custom item is faulty, not as described or does not match the approved specification.
Faulty, damaged or incorrect products
Send the order number, a description and photographs where helpful. Consumer rights are not limited by this policy. Depending on the circumstances, the appropriate remedy may be a repair, replacement, price reduction or refund.
Refund timing
Approved refunds are made to the original payment method. For a change-of-mind return, the refund is normally processed within 14 days after the goods are received back or evidence of return is supplied, subject to the applicable rules.